Chocolate and Gold Coins

Monday, March 06, 2006

1YAT: Indian Call Center Employees Get an Earfull

Indian Call Center Employees Get an Earfull :

Trin! Trin! The phone rings, and Stephanie (an alias used by the call center employee taking the call) has 20 seconds to get ready with her headphones and chant her opening script.

"Thank you for choosing *** (the name of the company). My name is Stephanie. How may I help you?"

Guess what she hears in response? "Oh my God! My call has been routed to India. Hey poor girl, do you understand English?"


[...]

" 'You Indians suck!' an American screamed on the phone," recalled a soft-spoken Manzoor, 25. "He was using a lot of four-letter words, too. He called me names left, right and center."


In this post, I looked at the growing rudeness that Americans exhibit towards Indian call center employees. It is still relevant.

1 Comments:

  • Hello and thanks for the opportunity to post on your blog.

    I believe call center and answering service outsourcing is the way to go for many US-based companies who want to cut down running costs and thus increase their overall profits. However, one of the main issues that needs to be dealt with is that of staff training. There are a lot of professional call center training courses that are destined to be attended by the call center agents in order for these people to be more efficient and to be more specialized in their jobs. Most of the call center operation staff is composed by call center industry managers with experience in telecommunications, information technology and business development. Call centers are normally providing a whole range of external services, such as: call center services, contact center and help desk towards the biggest companies in the whole world.

    In case you wish to read more about this I invite you to read my study on outsourcing call center services

    Warm regards,

    M. Rad

    By Blogger Web2earn, at 10:13 AM  

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